Webex cc api. Webex Contact Center API and Customer Journey Data Services (JDS) W...
Webex cc api. Webex Contact Center API and Customer Journey Data Services (JDS) Welcome to the Contact Center API and JDS Lab Guide – your gateway to exploring advanced features in Contact Center solutions. The rate limiting policies in place are fine-grained and often overlap and are therefore too complex to document exactly. I have conducted tests by rearranging the widget components in the desktop layout JSON file. Manage users, service entitlements, licenses and contact center settings. Dec 16, 2025 路 Webex Contact Center is a cloud-based solution that enhances customer experience by providing a seamless, intuitive, and flexible platform for managing customer interactions. Schedule meetings, invite meeting attendees, update preferences, and more. The Legacy APIs (v1) are still available and are documented in the later section of this lab. This node calls Webex CC Queue Task API to queue the contact at Webex CC. Additional information and reference material for each of these APIs can be found using the side navigation menu. This guide acts as your navigational compass, offering administrators a clear path through Webex Contact Center setup and management. You can plan the contact center working and non-working hours in advance as well as take emergency actions for issues. Developers can easily integrate solutions with Webex via the Webex REST API - for example to add Webex messaging features to an app user interface, or to automate sending Webex messages to rooms based on business system or real-world events. Sign into developer. This walk through will take the reader through the necessary steps to successfully create an Integration in Partner Usage of API This page serves as partner specific "hints" guide for the general Webex APIs Who is this guide for? Our partner community who utilizes Webex APIs will find this guide extremely helpful. When you create a webhook for a particular event, the notification data will be sent as an HTTP POST, in JSON format, to a URL of your choosing, each time it is triggered. While configuring flows in Webex Connect, you’d need to use this node for queuing the contact on Webex CC. Services: Independent set of services with each service The Webex APIs give you easy access to the Webex Platform to build [Bots](/docs/bots), [Integrations](/docs/integrations), or [Guest Issuer](/docs/guest-issuer) apps Apr 18, 2022 路 Please use the tag “Webex Contact Center APIs” with your questions on Developer Community while initiating discussions about Webex Contact Center APIs. Stock reports in Analyzer do not capture what the business needs to see, and requesting guidance on how to Webex Webhooks You can use the Webex API to create a new webhook, to update an existing webhook, or to delete a webhook once it's no longer needed. Build the future of business collaboration with Webex! Learn more about the Webex API and SDKs to create the next great collaboration app on the Webex Platform. Developers can build, enhance and customize their Customer experience solution with the rich set of APIs, that includes Contact Center, AI, Journey, Orchestration and Experience Management. Core Configuration Data for 1. Developers can leverage these flexible APIs to build powerful applications that automate and extend all aspects of Webex Calling. Configuration is complete once the Webex Contact Center is based on an open platform surrounded by several APIs and interfaces. The Webex Calling platform also provide developers an assortment of APIs to automate and The New Webex Contact Center APIs are now available on developer. Learn more about our products, services, solutions, and innovations. Official Code samples & snippets repository for Webex Contact Center APIs - pulidoesr/cisco_webex_cc 馃搳 Meetings The Webex Meetings REST API enables seamless integration of Webex Meetings into your websites, apps, and services. This node calls Webex CC Screen pop API. If you're sure that your integrations require Explore how to retrieve and manage Webex meeting recordings using the API, including details on download and playback options. Cisco Webex Contact Center Enterprise - Some links below may open a new browser window to display the document you selected. Dive Right in Choose from among our most popular learning paths. 馃憤 Important If you have a scenario where multiple Queue Task nodes are required-such as Provisioning Use Cases Webex Control Hub Manage your organization using one central interface with Webex Control Hub. js. com with a valid Webex Control Hub Account. Please contact WebEx API Support Services about submitting your IP address information for inclusion in the WebEx database. Services: Independent set of services with each service May 9, 2024 路 The Webex APIs give you easy access to the Webex Platform to build Bots, Integrations, or Guest Issuer apps. Customer Journey Data Service (CJDS) is an API-first service that enables organizations to: - **Listen:** Integrate with any data source or third-party applications to listen to disparate data sources. Jul 16, 2025 路 Cisco Webex Contact Center (Webex CC) is a Contact Center as a Service (CCaaS), that enables organizations to enable smarter, proactive, and personalized interactions across the customer journey. Learn how to configure Contact Center integrations, select the proper scopes, leverage the OAuth2 grant flow for secure API transactions, and manage tokens effectively. This allows it to easily integrate with other in-house and off-the-shelf applications to leverage existing systems and investments. If you're sure that your integrations require May 8, 2025 路 Use this article to set up and manage integration connectors for Webex Contact Center. The Webex Customer Experience’s open platform and APIs enable you to programmatically construct and devise a customer-agent journey that works for your business. Does Webex Contact Center provide such APIs, or Jun 11, 2023 路 This data sheet describes the list of new features and benefits included in the 12. Overview of Webex Connect APIs and SDKs Key Webex Connect APIs: Messaging APIs - Our messaging APIs empower you to connect with customers across multiple channels, including SMS, MMS, RCS, WhatsApp, email, push notifications, in-app messaging, live chat and more. Together, the Call Control APIs and webhook events can power a variety of use cases for custom calling clients, dynamic call routing, and populating agent dashboards & widgets. API Functions The NBR APIs allow users to access information that is unavailable through the Cisco Webex XML API Reference Guide. To do this in a secure way the API supports the OAuth 2 standard which allows third-party integrations to get a temporary access token for authenticating API calls instead of asking users for their password. Contribute to bbollaer/wxcc-api-samples development by creating an account on GitHub. The Webex Meetings URL API is typically used in enterprise portal integrations supporting basic interactions such as Single Sign-On (SSO), scheduling meetings, starting and joining simple meetings, and inviting attendees and presenters. 6 release for Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE), Hosted Collaboration Solution for Contact Center (HCS-CC), and Webex Contact Center Enterprise (Webex CCE). Global Variables are synonymous with CAD Variables for the existing version of the API. Apr 25, 2023 路 Learn how the Webex Contact Center APIs surface the power of the platform by providing all the interfaces used by in-house applications and makes them available publicly to developers on the Developer Portal. When someone changes user data in Webex Contact Center, the sync service detects Cisco is a worldwide technology leader powering an inclusive future for all. Mar 11, 2026 路 Open source code for our SDKs, APIs, UI Components and other developer tools. Your application receives an API access token and a refresh token through the oAuth process. com and use OAuth2 as opposed to One-time API Keys. Flow developer can configure the Skill based routing setting by selecting the appropriate skills and values on the node. Users are able to retrieve all the metadata that is associated with a recording (Chat, Q&A, Polling, Participant information, etc. All New Webex Contact Center APIs (New Version) Introduction to the New Webex CC APIs This is the introduction video. This intermediate-level tutorial focuses on integrating APIs and exploring JDS functionality. 5 days ago 路 When you integrate Webex Contact Center with ServiceNow, you can launch Desktop from within ServiceNow. The Webex status API lets you programmatically access comprehensive data on the status of Webex services. Oct 31, 2024 路 Hello Everyone I'm looking for a Webx contact center API or functionality in Agent Desktop SDK with similar capabilities to the UCCX Dialer API, specifically for managing and scheduling outbound dialer-releated tasks and controlling dialing modes. Mar 1, 2026 路 When you configure the Webex App integration for Salesforce, your users can call, message, and meet from within a Salesforce record. com/documentation/captures ) to retrieve audio recordings for further speech analysis. Creating and managing Global Variables requires an administrator role and the appropriate `cjp:config_write` or `cjp:config_read` scopes. Dec 10, 2024 路 We are excited to introduce a powerful new feature for Webex Contact Center: the ability to leverage Webex Contact Center (CC) APIs from within Flow Designer using a new Webex CC HTTP Connector. From there, the metadata must be correctly formatted before it can be added to Calabrio ONE. An authenticated connection through a specific URL that WebEx provides for your organization. Flexible solutions enable clients to leverage new and existing technologies and innovate with AI across all platforms, on-premise, cloud and hybrid. A select number of integrated platforms can be configured using the WFM Integrations page (see Manage WFM integrations). Apr 24, 2025 路 Start a conversation Cisco Community Webex Webex Community Webex for Developers Re: Rate limit of Search API in Webex CC Bookmark | Subscribe Apr 7, 2025 路 Hi All, Is there an API available that allows us to retrieve the agent idle time along with their idle status codes? Specifically, we are looking for details such as: How long an agent was idle The specific idle status code during that time Duration spent in each idle status Business hours in Webex Contact Center allows centralized management of working hours, holidays, and emergency hours for a contact center. If you're sure that your integrations require Nov 8, 2024 路 Learn how to get started building a custom desktop with the Agents APIs in this edition of The A-Z of Webex Contact Center APIs: Agents. Messaging Quick Start Get up and running in no time with a walk through of the most popular Webex API: Messaging. All New Webex Contact Center APIs (New Version) Part 1: Introduction to the New Webex CC APIs This is the introduction video. ) using the NBR APIs. If there are use cases that you would like to see, we would love to hear from you, feel free to post either a comment or a 1-1 message on what problems you are looking to solve with our APIs. This addition empowers organizations to customize their workflows by seamlessly integrating public Webex CC APIs into the Webex Contact Center Flow Designer. Both scripts connect to the Webex Contact Center SearchAPI to extract comprehensive contact center data and store it in SQLite databases. - **Analyze:** Apply different Mar 31, 2024 路 Webex Meetings API Options for Developers Webex Meetings APIs provide web and application developers the ability to include Webex Meetings functionality in their custom applications and web portals. Check it Out What Are Integrations? Integrations are how you request permission to invoke the Webex REST API on behalf of another Webex user. Availability of connectors Webex Contact Center platform supports Webex Contact Center HTTP, Salesforce, Google, Google CCAI, Webex Experience Management, Custom connectors. Mar 13, 2026 路 Set Up the Webex Contact Center Connector for Microsoft Dynamics 365 Multisession applications such as Omnichannel for Customer Service or Customer Service Workspace provide agents with a unified workspace experience allowing them to multitask on various customer issues simultaneously. If more advanced integration is needed, Cisco strongly recommends utilizing the Webex Meetings XML API. Cisco Webex for Developers - Develop rich integrations and powerful automation with Webex cloud collaboration platform APIs and SDKs. Mastering Webex CC APIs: Gain in-depth knowledge about Webex CC APIs for customizing and enhancing the functionality of the Webex Contact Center. The access token is used to call Webex APIs for which the user authorized the scopes. Oct 25, 2022 路 Solved: Hi, We would like to integrate with Webex CC platform and use Captures API ( https://developer. It guides you through the entire process, from initial configuration to launch. For Contact Center use cases, BYODS serves as the baseline for configuring the complimentary Bring Your Own Virtual Agent (BYOVA) framework. This sample showcases agent desktop session management, OAuth authentication, and seamless integration with Webex Contact Center services This tutorial describes the basics of consuming a REST API - namely the Webex API, as well as how to use Postman to explore a REST API. NOTE If your organization has New WFM, then New WFM implementations are done in a separate process. With customizable plan options and a high level of security, Webex Cloud Calling decreases the cost and difficulty of administering an on-premises phone system. Contact Center Webhooks Jul 16, 2025 路 Cisco Webex Contact Center (Webex CC) is a Contact Center as a Service (CCaaS), that enables organizations to enable smarter, proactive, and personalized interactions across the customer journey. Dec 10, 2024 路 What is the Webex Contact Center API Connector? The Webex Contact Center API Connector is an entity within the Control Hub that allows organizations to make Webex CC API calls directly from the Flow Designer. Get Started with Webex Explore documentation, sample code, tutorials, and more to help you build custom Webex apps. Working hours configuration can optionally refer to holiday lists and Postman Postman Sep 13, 2023 路 Besides the APIs, Webex provides a comprehensive set of webhooks that send actionable, real-time event data for user call-status changes. See full list on webexcc. While configuring flows in Webex Connect, you’d need to use this node for sending a screen pop message to the agent contact on Webex CC. Metadata can be collected from CWCC's global variable fields or standard fields returned in API endpoint responses. 馃搳 Meetings The Webex Meetings REST API enables seamless integration of Webex Meetings into your websites, apps, and services. Webex Contact Center APIs. For a quick start and overview, refer to the Overview / Quick start section. Integrations and some of the Webex service portals, like developer. Webex Messaging REST API Basics While working with the Webex REST API is easy, there are a few things we standardize on throughout the API, such as pagination of long result sets or HTTP response codes. com, are all oAuth clients, each with their unique clientId. Aug 20, 2025 路 This project provides two implementations of a data extraction tool for Webex Contact Center Reporting/Analyzer - one in Python and one in Node. Mar 31, 2024 路 Webex Meetings API Options for Developers Webex Meetings APIs provide web and application developers the ability to include Webex Meetings functionality in their custom applications and web portals. Here is an example of the endpoint you can use: POST /cc/api/v1/users You would need to provide the necessary parameters, including the email address, to create the CC user. Users When Calabrio ONE imports a new user from Webex Contact Center, it creates a new Calabrio ONE user who has a Webex Contact Center user profile. - Webex for Developers Speed up workloads, track projects, and work faster together right in Webex. This feature simplifies the process of invoking public Webex CC APIs by managing tokens natively, enabling developers to focus on building efficient workflows without worrying about the API Key Registration - Meet and communicate at work with custom collaboration solutions. Develop Skills in Advanced Voice Flow Design: Acquire the ability to design and implement complex call flows that cater to various customer interaction scenarios in the Webex Contact Center. Oct 1, 2023 路 To provision CC users based on a list of email addresses, you can use the Create User API endpoint in the WxCC API. What Are Integrations? Integrations are how you request permission to invoke the Webex REST API on behalf of another Webex user. webex. Business hours comprises working hours, holidays, and overrides. github. According to the Webex developer documentation, a “Task represents a request or demand for attention Jul 16, 2025 路 Cisco Webex Contact Center (Webex CC) is a Contact Center as a Service (CCaaS), that enables organizations to enable smarter, proactive, and personalized interactions across the customer journey. Webex Contact Center lets you build, enhance and customize CX solutions with a rich and extensible set of APIs. Webex CC is architected, designed, and developed, from ground up, as a cloud native solution, with the following core architectural principles. May 8, 2025 路 Use this article to set up and manage integration connectors for Webex Contact Center. Oct 2, 2025 路 Use this article to configure the custom connector to integrate third-party applications with the Webex Contact Center. Webex Contact Center 1. Services: Independent set of services with each service The Webex API rate limits requests to maintain appropriate service levels for all Webex API users. The weakest part of this product is the reporting side (i. They require a unified desktop layout for all their agents with widgets arranged in a specific order. The FROM parameter cannot be older than 36 months from the current time. The The Webex status API lets you programmatically access comprehensive data on the status of Webex services. Oct 31, 2022 路 Webex Calling is a cloud-based phone system that contains a comprehensive set of business calling and PBX functionality right out of the box. . The /search API is a GraphQL endpoint that enables customers to fetch data from Webex Contact Center. The New Webex Contact Center APIs are now available on developer. This time we are talking about capturing Task recordings that become available to developers via the Webex Contact Center Captures API. If you're sure that your integrations require Get Recording metadata | Webex for Developers Nov 17, 2023 路 HI All, I am currently working on Webex CC for one of our customers. This integration minimizes context switching so your teams can be more productive. Aug 4, 2025 路 As a reader of this blog, hopefully you are continuing a journey of another installment of the blog series, “ The A-Z of Webex Contact Center APIs ”. 0 platform supports Salesforce and Custom connectors. A comprehensive Flask application demonstrating how to integrate with the Webex Contact Center REST API. Getting started with Webex Explore documentation, sample code, tutorials, and more to help you build custom Webex apps. Overview Webex is a cloud service providing persistent chat, room-based collaboration, WebRTC video conferencing, and more. Add Webex products and features to your web apps with the Webex Browser SDK. webex-cx. However, I find it challenging to id Global variables are custom variables that you can view and access when creating flows. Application developers May 8, 2025 路 Use this article to set up and manage integration connectors for Webex Contact Center. e. If your Contact Center Webhooks Sync Metadata to Calabrio ONE You can define which Cisco Webex Contact Center (CWCC) metadata values are synced with CWCC contacts into Calabrio ONE. The lab assumes that you will use the All New Webex Contact Center APIs which are documented below. Mar 10, 2026 路 Webex Analyzer Resources Our organization has multiple contact centers on Webex Contact Center. 0 Calabrio ONE syncs the following core configuration data with equivalents from Cisco Webex Contact Center through three API requests. Feb 23, 2022 路 Welcome to the Webex Contact Center developer community! We are looking forward to building an active community here to support you, improve our developer experience and brainstorm new ideas. io Watch Now: Welcome to the Webex Contact Center API Samples Getting Started To get started, create an App Integration on the Developer Portal: ( This will help you obtain your Client ID and Client Secret ). What is Upstream Works on Webex CC (UWW)? ‘Finesse-like’ Agent-centric desktop solution with advanced omnichannel and application integration capabilities for complex or enterprise contact centers. The Webex Calling platform includes a wide range of APIs and webhook events for a complete integrative experience. May 25, 2023 路 None of the interesting functionality of the Webex REST API are available to a potential Webex Integration, or combined Webex Embedded App and Integration Solution, without first implementing the supported OAuth 2 process to request permission to make API calls on behalf of a Webex user. In this organization, you can find code samples, example applications, tutorials, and more to help you learn about the Webex Developer Platform. - **Identify:** Create a dynamic customer profile capturing propensity drivers, such as a customer's preferred mode of communication or preferred language. , Analyzer). API information can be found on the Webex for Developers site. According to the Webex developer documentation, a “Task represents a request or demand for attention Webex Samples Welcome to the WebexSamples github organization. Apr 7, 2025 路 Hi All, Is there an API available that allows us to retrieve the agent idle time along with their idle status codes? Specifically, we are looking for details such as: How long an agent was idle The specific idle status code during that time Duration spent in each idle status Connection settings for Cisco Webex Contact Center NOTE Calabrio ONE currently refers to Cisco Webex Contact Center (CWCC) as Cisco Customer Journey Platform (CJP). Mar 20, 2024 路 In this article, get acclimated with the authorization process for Webex Contact Center APIs. This guide explains how to facilitate data exchange with the Webex Suite and Webex Contact Center (Webex CC) using the Bring Your Own Data Source (BYODS) framework via the dataSources REST endpoint. To know more about the Webex Contact Center APIs and how to build integrations, visit our developer What Are Integrations? Integrations are how you request permission to invoke the Webex REST API on behalf of another Webex user. **Authentication & Authorization:**- **Required Scopes:** `cjp:config` or `cjp:config_read`- **Required Roles:** Administrator or SupervisorMandatory parameters are FROM and TO, which accept datetime in epoch format. Services: Independent set of services with each service Mar 10, 2026 路 This central repository streamlines your Webex Contact Center setup and deployment. dgjulpftppgtahozwahbxfpchnhnpgloojdztfytsqdtqi