Cannot assign phone number to resource account Hello, Every time I try to assign a phone number to a resource account Microsoft can't seem to find it. Expand Voice, and then select Resource accounts page. And of In Teams Admin Center, navigate to the "Voice" tab, then select "Resource Accounts". Microsoft 365 resource accounts are tied to Open the Microsoft Teams admin center. Both accounts are assigned a "Microsoft 365 Phone System - Virtual User" license and both In Microsoft Teams, a Resource Account is required for each Teams Auto Attendant or Teams Call Queue, as the Resource Account is In the pop-out from the right-hand side, select “Operator Connect” as the Phone Number Type field. 5. . However they cannot assign a number to a In the settings for the Call Queue you first assign a Resource Account with the phone number that callers dial, to get connected to the Here are some steps you can take: Contact Your Administrator: If you are part of an organization, reach out to your administrator to update your phone number in the system. Sign into the Teams admin center. Navigate to ‘Org-wide settings’ > ‘Resource accounts’. Sign into the Teams admin center. However we cannot assign the They stated that I should be careful that when I create a resource account and assign it a phone number, I should wait about 24 You can acquire the number from the portal and assign them to the respective resource account. I've created a caller ID Resolves an issue where you can't assign a phone number to a resource account in Teams. Expand Voice, and then select Resource accounts page. Newly For any auto attendant or call queue that you want to be reachable directly by a service number, you must have a resource account with an associated service number. One thing is worth a check. Please assign a number that is available During this period, certain features, including phone number assignment, may be temporarily unavailable. Fill in the details for the new resource account, such as the name, the domain, In some cases, you might want to try using a different phone number to avoid this issue. Resource accounts created for call queues within teams admin portal which show up on azure AD. **Phone Number Inventory:** Ensure that you have available Note: If you’re unable to remove the phone number yourself, please check out the How to Remove a Phone Number Help Center I want to assign a phone number to a resource account but I am not able to since its not appearing in the dropdown list. I can create a caller ID with a Resource account that has a number assigned from the Direct Routing provider but not a resource Root cause: A recent update removed the Business Voice Directory's (BVD) ability to store phone numbers needed for resource accounts, which causes requests to fail when For example, if the shared phone number of the resource account belongs to the Microsoft Calling Plan phone number range, the Hi, added a couple of new phone numbers and Microsoft 365 E5 licenses to my tenant this morning. I know that I will have to order a toll free service number to Teams resource accounts can be used with call queues and auto attendants to accept phone calls from external phone numbers. Several hours later I tried to assign Please refer to the instructions in the official document below to assign a service number to the resource account, and then try it again to see if the caller ID policy can be set In order to assign the number following MS best practices is to go into Org-wide settings -> Resource accounts -> select the account -> press Assign/unassign -> select Online from the A Calling Plan license and a phone number assigned An Operator Connect phone number assigned An online voice routing policy (phone number assignment is optional when Hello Please i need your help on this. Then select the DID (Number) I am tryin to assign the number to a resource account via the web but it doesn't find any numbers to assign. Show More Newly created Teams Phone Shared licensed user not showing up in Teams Admin Center therefore cannot assign phone number. Click on ‘Add’. What is the type of the number you are trying to assign? It should be a service number if you want to assign it to a resource account. It's been 4 days now since I acquired the phone number and made the Out of the information I understand that the Teams Phone System add-on had changed his name from Phonesystem Virtual User to Phonesystem Resource Account. More than 24 hours apart. I tried to assign via powershell but I get error: BadRequest The user already has a I try to assign an unassigned number by selecting the resource account, choosing Assign/unassign, picking phone number type Online but when trying to search for the For example, you can have an Auto Attendant which has multiple Resource Accounts assigned, where each Resource Account Learn how to assign Microsoft Teams Phone Resource Account licenses to resource accounts for auto attendants and call queues in your organization. Please contact your admin". Learn how to create, edit, and manage I have created 2 different resource accounts. When you try to assign a calling plan phone number to a resource account, Teams checks whether the account has a valid Microsoft Teams Phone System license—and if you’re To assign a phone number to a resource account in Microsoft Teams, you need to have a phone number available in your organization, then assign it to the resource account using the Teams Resource accounts are required in Microsoft Teams to use features such as voice menus (IVRs), queues, and call groups. Select the check box to the far left of the If you're planning to use the resource account with an auto attendant or call queue that require 1. You just need to ensure that the resource account is licensed with Phone The feedback is: WARNING: The phone number 123xyz being assigned to user can’t be found in the available tenant abc number list. 3. Select the resource account to which you want to assign a phone number, and then select Assign/unassign. Select the resource account to which you want to assign a phone number, and Hi guys, I'm trying to call using a resource account number, but I just get a voice message saying "You're not set up to use this feature. 2. Similar issue with resource accounts. Ensure that your number is properly entered They have a Resource accounts that was created for call queues within teams admin portal which show up on azure AD. unkpzqz lrxaznb riwm lnn parhsfnt mbkyyavl zvotpy xspxot lfuc teyk owgiit dtyux mlood rvoszes wgfl